ⅠHandling of Customers' Personal Information
Purpose of use of personal information

Customers' personal information (We obtain and use customers' personal information appropriately.)

To help customers use our services smoothly and efficiently, the Company obtains personal information such as name, address, telephone number, etc. from our customers. The purposes of use of the personal information the Company obtain are as follows:

• To fulfill orders related to the Company’s products, goods for sale, or their accessories with respect to our customers
• To deliver products, goods, etc. purchased by customers
• To perform maintenance services related to products, goods, etc. purchased by customers
• To perform procedures and provide services based on insurance and product guarantees related to customers
• To register customers for various membership services
• To provide customers with information about exhibitions, seminars, contests, prize competition, gyms, and other events or commercial facilities
• To use the information provided by customers in response to questionnaires for marketing activities of the Company and the AEON Group companies. Also, to improve the usability of the Company’s website and to provide new services.
• To analyze customer purchase history, website browsing history, and other information for marketing and sales promotion purposes
• To confirm the content of the conversation for recording of calls with customers
• To provide customers with information on after-sales services, new products, services, etc.
• For marketing and sales promotion by the Company
• To confirm payment by credit card or other payment method selected by the customer
• To conduct point exchange operations with companies with whom we have entered into an agreement for mutual point exchange
• To be used jointly for the purpose of comprehensive services being provided by AEON Group companies
• The following uses are included as examples of proposals, information provision, and advertisement distribution of various products and services to customers.
  • Announcement of campaigns conducted by the Company
  • Providing information such as e-mail newsletters, direct mail, notices, and advertisements regarding the Company’s services.
  • Providing information on companies that the Company deems appropriate
  • Targeted advertising via Google, Twitter, Facebook, LINE, Yahoo, and other advertising-related businesses.

  We may link the user lists held by advertising-related businesses with the member IDs, e-mail addresses, telephone numbers, and other contact information held by the Company to identify customers who may use services provided by such advertising-related businesses from among our customers, and propose various services, and provide information, and distribute advertisements on such services.

• We analyze acquired attribute information, action history, etc. to propose various products and services, provide information, and distribute advertisements in accordance with customers' tastes and preferences.
• To issue prepaid vouchers, manage vouchers after issuance, confirm usage status, and perform other related tasks
• To issue and sell financial products other than 1-15 above and to provide other related services
• To respond to questions and inquiries from customers

If the information is to be used for purposes other than those listed above, we will inform you of the purpose of use on a case-by-case basis.

Handling of personal information of business partners (We acquire and use personal information of business partners in an appropriate manner.)

The purposes of use of the personal information the Company obtains are as follows. When the Company acquires personal information, we will notify or publicly announce the purpose of use in an appropriate manner.

• For business negotiations and business communications
• To manage access control and security for tenant employees and concessionary employees.

Handling of personal information of the Company’s shareholders

The purposes of use of the personal information the Company obtains are as follows. When the Company acquires personal information, we will notify or publicly announce the purpose of use in an appropriate manner.

• For communications, provision of various information, etc., shareholder management, and related and incidental operations.

Handling of personal information of the Company’s employees (We acquire and use personal information of our employees appropriately.)

The purposes of use of the personal information the Company obtains are as follows. When the Company acquires personal information, we will notify or publicly announce the purpose of use in an appropriate manner.

• For personnel and labor management, business management, health management, security management, etc.

Handling of personal information of applicants for employment (Personal information of applicants for employment is obtained and used appropriately.)

The purposes of use of the personal information the Company obtains are as follows. When the Company acquires personal information, we will notify or publicly announce the purpose of use in an appropriate manner.

• For recruitment.

Provision of personal information to a third party (We do not inappropriately provide personal information to a third party.)

The Company does not provide customers’ personal information to third parties except in the following cases:

• When there is the consent of the customer himself/herself

  The Company may provide customer’s personal information to third parties with his/her consent. In the event that a customer purchases a product or uses a service using a credit card or other means of payment, the Company may provide the credit card company or other financial institution with the credit card or other payment card number, the customer's name, and other necessary information for the purpose of the payment. In this case, the customer is deemed to have consented to the provision of the above information by the Company.

• When required by law, etc.

  The Company may provide customers’ personal information to third parties in the following cases:

  • When required by law
  • When it is necessary for the protection of the life, body, or property of a person and it is difficult to obtain the consent of the individual concerned (For example, in the case of a recall request from a manufacturer of a product purchased by a customer, the Company will provide the manufacturer with the customer's contact information.)
  • When it is particularly necessary to improve public health or promote the sound growth of children but it is difficult to obtain the consent of the individual concerned)
  • When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law and obtaining the consent of the individual concerned is likely to impede the execution of such affairs.

• When entrusting the handling of personal information

  When outsourcing the handling of customers' personal information to an outside contractor, etc., the Company may provide the information to the contractor to the minimum extent necessary under the Company’s strict control.

• In the case of joint use by a group

  The Company may share customers’ personal information with the Company’s group companies.

  • Items of Personal Data to be Shared
    • Information on customer attributes such as name, date of birth, gender, telephone number, address, e-mail address, information on family members, information on employers, information on customer assets and liabilities, information on transaction needs, public information, etc.; information on the use of the Company’s services (terminal identification ID, terminal OS information, use, operation and setting, Cookie information, device location information: GPS location information, Wi-Fi location information, Bluetooth location information, etc.), and other information that the customer has reported.
    • Information on the details of individual transactions with customers, such as the types of products and services, contract dates, transaction amounts, balances, and due dates
    • Information regarding use of services provided by the Company’s group companies, such as customers’ purchase history and website browsing history
  • Scope of joint use

    Domestic consolidated companies listed in the annual securities report of AEON Corporation and domestic affiliated companies which each company regards based on equity-method (however, they are limited to the companies for which external notification has been made in accordance with Article 27, Paragraph 5, Item 3 of the Personal Information Protection Law.).
    Please click here to see the Aeon group companies.

  • Purpose of use by those who share use

    Subject to “1. Regarding obtaining personal information, etc., Handling of Customers' Personal Information.”

  • The person responsible for the management of such personal data

    Bharat Rupani, Representative Director and President, AEON NEXT Corporation

    Address

    M Bay Point Makuhari 7F, 1-6 Nakase, Mihama-ku, Chiba-shi,Chiba

  • Method of acquisition

    “Personal information” held by group companies is obtained through electronic media, etc., when used jointly.
    Appropriate security control measures are taken in the transfer of personal information.

Shared use for point services

The Company may share the personal data in our possession with the following companies in the Company’s group, subject to appropriate protection measures, as set forth below.

• Items of Personal Data to be used jointly
  • Information about customer attributes such as name, date of birth, gender, telephone number, address, e-mail address, information about family members, information about employers, information about customer assets and liabilities, information about transaction needs, and public information, and other information declared by the customer
  • Information on the details of individual transactions with customers, such as the types of products and services, contract dates, transaction amounts, balances, and due dates.
• Scope of joint use

  The information will be jointly used with the following companies.

  • Aeon Retail Co.
  • AEON Bank, Ltd.
  • Aeon Marketing Co.
  • Aeon Credit Service Co.
• Purpose of use by those who use jointly
  • To provide customers with point services, various benefits, etc.
  • To provide customers with proposals and information by the joint users regarding various products, services, mail order sales, etc. of the joint users, partner companies, and member stores
  • For planning and development of various products and services, etc.
  • To analyze member information when proposing various products and services
• The person responsible for the management of such personal data

  Akio Yoshida, Director, Representative Executive Officer and President, Aeon Co.

  Address

  1-5-1 Nakase, Mihama-ku, Chiba-shi, Chiba

• Method of acquisition

  “Personal information” held by group companies is obtained through electronic media, etc., when used jointly.
  Appropriate security control measures are taken in the transfer of personal information.

Transfer of business (Appropriate measures will be taken in the event of a merger, etc.)

As a company, we may merge, sell or acquire assets. In such cases, customers’ personal information may be provided within the scope of the purpose of use, and the Company will take the necessary measures, such as entering into a contract with the party to which the information is provided that includes management obligations regarding the handling of the customer's personal information.

Personal information of customers under 16 years of age (Permission of a parent or guardian is requested.)

The Company takes the utmost care to protect the personal information of customers under the age of 16. Personal information of customers under 16 years of age must be provided with the consent of a parent or guardian.

ⅡUse of Website (Cookie Policy)

Cookies on the website

The website operated by the Company (hereinafter referred to as the "Company's Website") uses a technology called "cookies" to make it more convenient for customers to use and to provide better services. A "cookie" is a technology that stores a certain text file (information) in your terminal through your web browser when you access a website so that you can be identified the next time you visit the same website. This information is used for the purpose of ensuring security and providing appropriate information to our customers. You can change your browser settings to restrict the use of "cookies," but if you do so, you may not be able to use our website or the services on our website properly.
For information on how to stop the use of cookies, please refer to the help section of your browser.

• Delete cookies in Microsoft Edge
  <https://support.microsoft.com/ja-jp/help/4027947/microsoft-edge-delete-cookies>
• Delete, activate, and manage cookies in Google Chrome
  <https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=ja>
• Clear browsing history and cookies from Safari on iPhone, iPad, and iPod touch:
  <https://support.apple.com/ja-jp/HT201265>

• Use of Google Analytics

  The Company’s Website uses Google Analytics as a tool to analyze customer access in order to improve the Company’s Website.

  • Google Analytics Terms of Use: <http://www.google.com/analytics/terms/jp.html>
  • Google Privacy Policy <https://policies.google.com/technologies/partner-sites>

• About Google Analytics features for advertising

  We activate "Google Analytics features for advertising" on the Company’s Website. The following is a description of Google Analytics features for advertising that the Company uses.

  • Google Analytics Remarketing
  • Google Display Network Impression Report
  • Google Analytics reports on user attributes and interest categories
  • Integration services that require Google Analytics for data collection for advertising purposes (including data collection via ad cookies and identifiers)

  If you wish to reject "Google Analytics features for Advertising," you can deactivate it when installing the Google Analytics Opt-Out Add-on for browsers in your browser.
  Google Analytics Opt-Out Add-On <https://tools.google.com/dlpage/gaoptout?hl=ja>

• Use of cookies for advertising

  The Company may disclose a portion of the information analyzed by Google Analytics (hereinafter referred to as "statistical information") to the following third parties to whom we outsource the delivery of advertising in order to associate it with the Company’s services and to deliver advertising based on your visit history. In this case, such third party may use the page history information, etc. that you have viewed on this website to display the Company’s advertisements that may be of interest to you on websites other than ours that are registered with the advertising network. Statistical information does not include information that identifies a specific customer (name, address, telephone number, e-mail address, credit card number, etc.).
  If you wish to opt-out of receiving such ads, you can change your preferences on the ad-serving company's web page.

Website security

The pages on the Company’s Website that require customers to provide personal information use SSL (Secure Sockets Layer) encryption, so that even if a third party intercepts the transmitted data, there is no need to worry that the contents will be stolen. Server data is protected by a firewall, a system that prevents unauthorized access. We take all possible measures to manage and protect the personal information registered by our customers through these technologies so that it will not be leaked to outside parties.

Location information of the website

In the course of customers’ use of the Company’s Website, the Company may acquire "location information" for the use of our services. If a customer uses a service that requires location information, the Company will use the customer’s location information to the extent necessary to provide the relevant service. Note that location information will not be sent if the settings of the cell phone or other devices do not allow location information to be sent.

Website content

Although the Company’s Website may be accessed from countries around the world with differing laws, the content of the Company’s Website is subject to the laws of Japan. Access from areas where materials posted on the Company's Website are illegal is also prohibited.

Consequences of refusing to provide information on a website

A customer may use the Company’s Website without registering or providing any personal information. However, in such cases, certain services may not be available. If a customer has not entered ID or password, etc., the Customer may be asked for ID or password frequently.

Jurisdiction

If any dispute arises regarding this Privacy Policy, the Tokyo District Court shall have jurisdiction as the court of first instance.

Revisions

This Privacy Policy was updated on October 1, 2022.
The Company may revise this Privacy Policy from time to time in order to protect personal information or to comply with changes in the law or other regulations. Particularly important changes will be announced on the Company's website in a manner prescribed by the Company.

ⅢOthers

Inquiries about personal information (They will be handled appropriately within the scope of the law)

Complaints regarding handling of retained personal data

The Company accepts requests for disclosure, etc. (notification of purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, elimination, and suspension of provision to third parties) of retained personal data and requests concerning records of provision to third parties at the following contact point.

M Bay Point Makuhari 7F, 1-6 Nakase, Mihama-ku, Chiba-shi,Chiba 261-0023

AEON NEXT Corporation Personal Information Inquiry Desk

E-mail address

Inquiry Form

Telephone number

043-239-6601 (Office hours: 10:00 to 17:00 except Saturdays, Sundays and holidays)

Personal information protection manager

General Manager, Human Resources & General Affairs, AEON NEXT Co.

Measures taken for the secure management of retained personal data

The Company takes measures to ensure the safe storage of personal data entrusted to us by our customers, by keeping paper and electronic media under lock control, and limiting the number of persons who have access to such data, etc.

Authorized personal information protection organizations which the Company is a member of.

There is no authorized personal information protection organization which the Company is a member of.