Privacy Policy

Basic Policy

Based on the Company philosophy of "pursuing peace, respecting human beings, and contributing to the local community with the customer as the starting point," we recognize the importance of protecting personal information, handle individual information with care, and contribute to a safe and prosperous life. In addition, we respect personal information as if it were a human being, as it forms a person's uniqueness and sense of value, and we manage the information we receive from our customers correctly and safely to build a solid relationship of trust.

Approach to personal information protection

The Company will carry out the following activities in order to thoroughly implement its basic policy on the protection of personal information.

  • Directors and all employees shall comply with laws and regulations and internal rules regarding personal information.
  • Appoint a person in charge of personal information protection management, give him/her responsibility and authority for implementation and operation of personal information protection, and provide education and training to strictly manage personal information.
  • Appoint a person in charge of personal information protection audit and conduct an audit on personal information protection status.
  • Improve internal rules and operations for nonconformities.
  • Request our business partners and related parties to cooperate in protecting personal information.
  • Make this policy available to the public at any time by posting it on the Company's website and corporate brochure.
Handling of personal information
  • Regarding the collection, use, and provision of personal information, the purpose of use shall be clarified at the time of collection, and the collected personal information shall be used within the scope of the purpose of use. In addition, when it turns unnecessary to use it, the Company endeavors to delete the personal information without delay.
  • When requested to disclose, correct, or discontinue personal information, the Company will promptly respond to such requests within a reasonable period of time and to a reasonable extent.
  • Safety measures will be handled appropriately to prevent problems such as unauthorized access, loss, falsification, and leakage.

Adopted on April 1, 2022

AEON Next Co, Ltd.

President
Bharat Rupani

Handling of Personal Information

AEON Next Co, Ltd. (hereinafter referred to as the Company) pays close attention to the handling of personal information pertaining to customers so that customers can purchase and use the Company's products and services with peace of mind. The Company, its officers and employees recognize the importance of protecting personal information, and will comply with laws and regulations and maintain and improve safe handling of personal information.

ⅠHandling of Customers' Personal Information

Acquisition, etc. of personal information (to acquire and use customers' personal information in an appropriate manner.)

The Company obtains personal information including name, address, and phone number from customers to enable them to use the Company's services smoothly and efficiently. The purposes of use of personal information obtained by the Company are shown below. In the event that the Company acquires personal information, the Company will notify or announce the purpose of use in an appropriate manner.

  • To respond to orders regarding the Company products, items for sales, or their affiliated items.
  • For delivery of products and goods purchased by the customer
  • To perform maintenance service for products and goods purchased by the customer
  • To carry out procedures and provide services based on insurance, product guarantee, etc. related to the customer
  • To register the customer for various membership services
  • To inform customers of various events and commercial facilities such as exhibitions, seminars, contests, prize competitions, and sports gyms
  • To use the information provided by customers in questionnaires for the marketing activities of the Company and Aeon group companies. In addition, to improve the usability of the Company website and to use it to provide new services.
  • To analyze customers’ information such as purchase history and browsing history to use it for marketing and sales promotion
  • To confirm the contents of the conversation about the recording of the conversation with the customer
  • To provide customers with various information such as after-sales services, new products and services
  • For marketing and sales promotion by the Company
  • To confirm payment by the credit card or other payment method selected by the customer
  • To conduct point exchange business with companies that have concluded agreements for mutual point exchange
  • To be used jointly by Aeon group companies for the purpose of providing comprehensive services
  • To issue prepaid vouchers, to manage them after they are issued, to check the status of their use, and to perform other related tasks
  • To issue and sell financial products other than 1-14 above, and to provide other related services
  • To reply to questions and inquiries from customers

If the information is to be used for a purpose other than the above, the Company will separately notify the customer of the purpose of use.

Handling of Personal Information of Business Partners (to acquire and use the personal information of business partners in an appropriate manner)

The purposes of use of personal information acquired by the Company are shown below. In the event that the Company acquires personal information, it will notify or announce the purpose of use in an appropriate manner.

  • For business negotiations and business communication
  • For access control and security control of tenant employees and concessionary employees
Restrictions on use (not to use information for purposes other than those specified)

The Company will not use personal information beyond the scope necessary to achieve the purposes of use described in 1 and 2 above (use for other purposes).

Transfer of business (to take appropriate measures in the event of a merger, etc.)

As a company, the Company may engage in mergers or sale or acquisition of assets. In such cases, the customer's personal information may be provided within the scope of the purpose of use, and the Company will take the necessary measures, such as concluding a contract with the provider that includes management obligations regarding the handling of the customer's personal information.

Management of personal information (to carry out appropriate management)

The Company will appoint a person in charge of the management of personal information, comply with laws and regulations, industry guidelines, and internal rules related to personal information, and pay the closest attention to the handling of customers' personal information. In addition, the Company strives to keep customer's personal information accurate and up-to-date, and will implement appropriate management to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information. The specific control measures by the Company are, for example, as follows;

  • The Company provides ongoing internal education on the protection and appropriate handling of customers' personal information.
  • The Company will conduct appropriate audit on a regular basis and review its management system for the protection of personal information.
Provision of personal information to third parties (not to provide to third parties inappropriately)

The Company will not provide customers' personal information to third parties, except in the following cases;

  • With the consent of the customer

    The Company may provide personal information to a third party based on the customer's consent. In the event that a customer uses a credit card or other payment method to purchase products or use services, the Company may provide the credit card company or other financial institution with the credit card or other payment card number, the customer's name and other necessary information for the purpose of settling the payment. In this case, the customer shall be deemed to have consented to the provision of the above information by the Company.

  • When required by law, etc.

    The Company may provide customer's personal information to a third party in the following cases;

    • When required by law
    • When it is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent of the individual (for example, when a product recall is requested by the manufacturer of a product purchased by the customer and the customer's contact information for the product is provided to the manufacturer)
    • When it is particularly necessary for improving public health or promoting sound growth of children, and it is difficult to obtain the consent of the person
    • When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the person concerned is likely to impede the execution of such affairs
  • When entrusting the handling of personal information

    In the event that the Company outsources the handling of customer's personal information to an external contractor, etc., the Company may provide customer's personal information to the external contractor, etc. to the minimum extent necessary under strict control of the Company.

  • In case of joint use by the Group

    The Company may share the personal information of our customers among the Group.

    • Items of personal data used jointly
      • Information about personal attributes such as name, date of birth, gender, phone number, address, email address, family information, work information, information about customer assets and liabilities, information about transaction needs, public information, etc., and other information provided by customers.
      • Information about individual transactions with customers, such as the types of various products and services for which customers have transactions, contract dates, transaction amounts, balances, and due dates.
      • Information about customers’ use of services provided by the Group, including purchase history and website browsing history.
    • Scope of people who use it jointly

      Consolidated companies in Japan listed in the securities report of Aeon Co., and each company’s affiliated companies in Japan accounted for by the equity-method (applied to companies which are publicly notified based on Article 27, Paragraph 5, Item 3 of the Personal Information Protection Law only)
      Click here for AEON Group companies.

    • Purpose of use of those who jointly use

      It is based on "Handling of customer's personal information 1. Acquisition of personal information, etc."

    • Person in charge of management of the personal information

      Person in charge of personal information protection management, AEON Next Co, Ltd.

      Address
      1-5-1 Nakase, Mihama-ku, Chiba-shi, Chiba
Shared use in point services

As stipulated below, the Company may jointly use the personal data it holds with the following Group companies while taking appropriate protective measures.

  • Items of personal data used jointly
    • Information about personal attributes such as name, date of birth, gender, phone number, address, email address, family information, work information, information about customer assets and liabilities, information about transaction needs, public information, etc., and other information provided by customers.
    • Information about individual transactions with customers, such as the types of various products and services for which customers have transactions, contract dates, transaction amounts, balances, and due dates.
  • Scope of people who use it jointly

    The Company use it jointly with the following companies.

    • AEON Retail Co., Ltd
    • AEON Bank, Ltd.
    • AEON Marketing Co., Ltd.
    • AEON Credit Service Co., Ltd.
  • Purposes of use of those who jointly use
    • To provide customers with point services and various benefits, etc.
    • To make proposals and guidance to customers by joint users regarding various products, services, and mail-order sales, etc, of joint users, partner companies and member stores.
    • To plan and develop various products and services
    • To analyze member information when proposing various products and services
  • Person in charge of management of the personal information

    Akio Yoshida, President and Representative Executive Officer, AEON Co., Ltd.

    Address
    1-5-1 Nakase, Mihama-ku, Chiba-shi, Chiba
Inquiries about personal information (to be handled appropriately within the scope of the law)

The Company has established a Consultation Desk for Customers' Personal Information to promptly respond to inquiries from customers regarding the disclosure, correction, deletion, or suspension of use of their personal information, within the scope of the law. For example, for any of the following requests, please contact the Consultation Service for Customers' Personal Information.

  • Request to correct an error in registration information by the Company
  • Request to stop receiving information from the Company by e-mail, direct mail, mobile phone, etc.
Personal information of customers under the age of 16 (requiring permission of a parent or guardian)

The Company also takes the utmost care to protect the personal information of customers under the age of 16. Personal information of customers under the age of 16 will be provided with the consent of their parents or guardians.

ⅡUse of Website (cookies policy)

Website cookies

The website operated by the Company (”hereinafter referred to as the Company's website) uses a technology called "cookies" in order to provide customers with more convenient use and better services. “Cookies” are the technology that enables certain text files (information) to be stored in customer’s terminals through web browser when a customer visits website, in order to allow the customer to be identified when he/she accesses the same website next time. It is used for the purpose of ensuring security and providing appropriate information to customers. A customer can limit the use of "cookies" by changing the settings of his/her browser, but if done so, the customer may not be able to use our website or the services on the website properly.
Please refer to the help of your browser to find how to stop cookies use.

  • Use of Google Analytics

    The Company’s website uses Google Analytics to improve the Company’s website as a tool to analyze customers’ access.

  • Google Analytics advertising functions

    The Company website activates “Google Analytics advertising function.” The company uses the following advertising functions of Google Analytics:

    • Google Analytics Remarketing
    • Google Display Network Impressions Report
    • Reports on user attributes and interest categories in Google Analytics
    • Integrated services that require Google Analytics to collect data for advertising purposes (including data collection via advertising cookies and identifiers).

    If customers wish to deactivate “Google Analytics advertising function,” they can do so by installing the Google Analytics Opt-Out add-on for browser
    <https://tools.google.com/dlpage/gaoptout?hl=ja>

  • Use of cookies in advertisement distribution

    Some information analyzed by Google Analytics (hereinafter referred to as statistical information) may be disclosed to the following third parties entrusted with advertising distribution to get linked with the Company’s service and to distribute advertisement based on the history of customer visits. In this case, the third parties may use the page browsing history information on this website to display advertisement of the Company which may interest customers on the websites which are not operated by the Company but are registered in advertising network. The statistical information does not include information by which a specific customer is identified (name, address, phone number, email address, credit card number, etc.). If a customer wishes to stop such advertisement distribution, he/she can change the settings to do so on the web page of the advertisement distribution company.

Security of website

The pages on the Company website where customers are asked to provide personal information use a system called SSL (Secure Socket Layer) that encrypts data for transmission, so even if a third party should intercept the transmitted data, there is no risk of the content being stolen. The data on the Company servers is protected by a firewall system that prevents unauthorized access. The Company has taken all possible measures to manage and protect the personal information of customers who have registered with the Company using these technologies so that it will not be leaked outside the Company.

Location information of website

In the process of using the Company website, the Company may acquire "location information" for the purpose of using the service. If a customer uses a service that requires location information, the Company will use the customer's location information to the extent necessary to provide the relevant service. Please note that location information will not be sent if the user's mobile phone or other device is not set to allow location information to be sent out.

Contents of website

The Company website can be accessed from countries around the world with different laws, but the content of the Company website shall be governed by the laws of Japan. In addition, access to the Company website from areas where the materials posted on the Company website are illegal is prohibited.

Consequences of refusing to provide information on website

Customers can use the Company website without registering or providing personal information. However, in such cases, customers may not be able to use certain services. In addition, if customer ID or password, etc., are not entered, customers may be asked for their ID or password, etc. repeatedly.

ⅢOthers

Jurisdiction of court
In the event of a dispute regarding this Privacy Policy, the Tokyo District Court shall be the court of first instance.
Consultation service for customers' personal information

AEON Next Co, Ltd.

Consultation service for customers' personal information

Mail
ML_aeonnext@aeonpeople.biz
Revision

This Privacy Policy was enacted on April 1, 2022.
The Company may revise part of this Privacy Policy to protect personal information or to respond to changes in laws and other regulations. Particularly important changes will be announced on the Company website in a manner prescribed by the Company.